BLUFF DALE

The best place to start when you have a concern is by reaching out directly to the person most involved — such as your child’s teacher, coach, sponsor, or campus administrator.

Most issues can be worked out quickly through a face-to-face conversation or email exchange.

If you don’t receive a response within 48 hours, or if the concern isn’t resolved after that discussion, please move on to Step 2 in the process.

At any point, either you or the staff member may ask for an administrator to join the conversation to help support a positive resolution.

If you feel your concern hasn’t been fully resolved after speaking with the teacher, coach, or sponsor, the next step is to reach out to the campus administrator.

You can contact the principal’s office by phone or email. In some cases, the principal may ask an assistant principal to help address your concern.

Because campus administrators oversee the daily operations of the school, any concerns related to how the campus runs should be directed to the principal or assistant principal.

For athletic concerns, please talk directly with the coach first, then contact the Athletic Director if the issue remains unresolved.

If you do not receive a response or if the concern is still not resolved at this level, please move on to Step 3.

If you have already completed Step 1 and Step 2 and your concern still hasn’t been resolved, please contact Bluff Dale ISD Administration at 254-728-3277 for further assistance.

• If parent/guardian submits the complaint form at the lowest/campus level within 60 days of the incident or date parent/guardian knew/had reason to know of facts giving rise to the grievance OR

• If the parent/guardian attempted to resolve the complaint informally and failed to reach resolution, the parent/guardian has 90 days from the date the parent knew/had reason to know of the facts OR 30 days from the date the district provided the information on how to file the grievance.

• All questions and/or Level I paperwork can be emailed or submitted to the campus.

• The campus will hold a conference with the complainant within 10 days from the date of filing.

• The process begins with the lowest level of administrator able to grant the requested resolution.

• The administrator wil provide a written response in writing to the complainant within 20 days of the Level I conference.

• If the decision from the Level I hearing is not satisfactory, an appeal may be made to Level II.

• All questions and/or Level II paperwork can be emailed or submitted to the Buff Dale ISD Administration Building.

• Appeals must be filed within 20 days of receipt of the Level I decision.  

• A conference will be set within 10 days of receipt of the Appeal of Level I Grievance.

• A Level II decision shall be provided within 20 days after the Level II hearing.

• If the decision from the Level II hearing is not satisfactory, an appeal may be made to Level III.

• Level II decisions may be appealed to the Board of Trustees.  

• A Level II appeal form must be received within 20 days of the receipt of the Level II decision using the Level II Appeal Form. 

• An appeal must be heard by the Board within 60 days of the previous decision.

• The time, date, and location of the Level III hearing will be provided to the complainant by the office of the Superintendent.

• The Board will have 30 days from the board appeal hearing to issue a decision.

For FNG Grievance/Complaint paperwork, contact the INdependent School District directly at 254-728-3277 or via email.